Service Management International : Global Facility Service Provider with Facility Co-ordination and Management Capability
Service Management International (SMI) specialises in providing International solutions for Integrated Facilities Services for corporate clients.
The SMI network covers more than 60 countries across the globe and can deliver true pan-European (EMEA), pan-Asian, Pan-American and/or global solutions to multinational corporations for a broad selection of Support and Facility Services.
The global self-delivery structure adopted by SMI combines its unique regional and global account management experience and competencies with national and local service-delivery capabilities, and as such is the ideal tail-in for the streamlined FM structures of global corporate clients and global real estate management specialists.
SMI's unique operational structure has enabled multinationals to achieve service delivery consistency, continuous improvement through best practice implementation, enhanced cost transparency and financial control across large multi-country portfolios and has convinced major Global Corporate Customers such as Motorola, P&G or Sun Microsystems.
SMI offers:
- Self-delivery model allows for collapse of the supply chain
- Collapse of supply chain allows underlying synergies to be realised without compromising on service standards
- Integrated service provision, including the co-ordination of non-performed services provides single point of contact at each operational level (Site, Country, Region, Global)
- Single point of contact enables the customer to reduce internal customer FM structure significantly
- Customer gains efficiency in managing an existing real estate portfolio (incl. reduction of FM Management cost), without losing vital internal FM know-how
- Benchmark system based on self-delivered services across global customer portfolio
- Constant analysis and optimisation of all services provided
- Innovation transfer (technology + systems)
- Active utilisation of best practice processes cross-border, driven by Central Operations Account Management
- Modern IT tools that provide comparable values for comparable performance
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