i-FM.net: FM Briefings

FM Briefings - CAFM

Service Works

Company: Service Works

Service Works substantial annual investment in research and development and their close partnerships with industry and technology organisations, has secured their position as a leading global provider of Facilities and Estates Management software and the market leader in PFI/PPP Performance Management software, with over £4.5 billion of PFI contracts under management using its software.

The software that Service Works develops is designed to respond to the needs of facilities and estates managers, across corporate, government and service provider organisations. The company’s extensive client base, which extends across every vertical market sector, is testimony to this. Service Works clients include BNP Paribas, Unilever, Cardiff University, Honeywell, BNY Mellon, Hampshire Partnership NHS Foundation Trust, Brookfield Europe and Corus.

Service Works flagship application, QFM, is an award-winning, fully integrated range of modular CAFM (Computer Aided Facilities Management) tools, which optimise the operational efficiency of asset, building and service activities. QFM maximises workforce productivity and delivers measurable cost savings across FM operations. QFM offers a centralised view of all facilities management activities, giving the capability to track and analyse portfolio-wide performance and determine the FM processes and expenditure needed for optimal business operations.

QFM is available in a range of deployment options, including web, SaaS (hosted) and mobile; blending powerful system functionality with the latest technology to ensure real time, critical facilities management information is available to users in any location.

The QFM product offering includes:

FM Help Desk and Event Management - QFM efficiently logs and monitors calls for services and repairs, ensuring that contractors and staff are effectively resourced, and customer service is measured and maintained. Comprehensive work order optimisation and job escalation management functionality provides a portfolio-wide overview of real-time critical operational data and facilitates the effective management of service performance against service levels.
Asset Management - QFM maintains a register of assets, with a comprehensive repository of all incidents during the lifetime of an asset. The system supports the depreciation and subsequent disposal of assets and range of analysis tools enable effective cost tracking and performance evaluation.
Planned Preventative Maintenance - QFM enables the intelligent scheduling of planned maintenance activities and testing of assets and equipment. The system stores details of frequency and start date of maintenance schedules along with the priority and contractor.
Resource Management - QFM provides the capability to balance task and operative workload via intelligent management of resource availability and job allocation for Planned Maintenance, Service Schedule and Health and Safety.
Service Management and Schedules - QFM records and monitors support service activities to ensure streamlined delivery against pre-defined Service Level Agreements.
Contractor Performance Management - QFM measures service delivery and quality against contractual obligations to improve contractor performance, increase levels of customer service and generate cost savings.
Health & Safety – QFM provides a range of integrated tools to manage workplace risk through the identification, evaluation and management of hazards, in order to build and maintain a comprehensive Health and Safety strategy.
Full web enablement - Designed to alleviate distance and time zone constraints, QFM eliminates unnecessary pressure on centralised help desks by empowering site-based operatives and building users with the tools they need to log, manage and oversee facilities, property and operational activities, via the web, 24 hours a day, 7 days a week. Client and contractor self-service access is fully configurable to enable profiled access in line with job role and/or location.
Mobile Workforce Management via handheld PDA – QFM Mobile provides complete mobile workforce tracking and accountability. The software fully supports the requirements of field-based contractors and engineers by supporting real-time creation, monitoring and management of work requests, condition surveys, inspections and quality audits.
PFI/PPP Automated Payment Mechanism – QFM is the most customisable PFI / PPP fee abatement software available in the market. The software fully manages and automates the abatement process by providing a template of pre-determined, user defined parameters for qualifying and measuring maintenance and services. Service fees are calculated quickly and accurately, ensuring time sensitive reports can be efficiently produced on demand. QFM delivers full audit trail compliance and transparency whilst helping to manage an operation’s risks by providing measurable cost savings, improvements in time control and enhanced productivity.
Bookings Management (including Room, Visitor, Car Park and Accommodation) - QFM simplifies an organisation’s entire resource allocation needs, by providing automated confirmation/notification of bookings via email, incorporating catering and equipment assignment.
Property Management – QFM centralises real-time property information in order to reduce administration costs, manage the risks and opportunities associated with a managing or letting a property portfolio, and control income or operating expense
Invoicing – QFM provides specialist functionality for service providers, allowing them to invoice for contracted work and retain complete control over billing, rates and margins.
Comprehensive reporting suite, offering extensive reporting facilities to support and validate effective decision making. Over 200 text-based and graphical reports provide the capability to analyse trends and patterns for budgeting, forecasting, financial analysis, contractor monitoring, activity management and compliance reporting. QFM KPI Director extracts decision critical KPI (Key Performance Indicator) information to provide full visibility of facilities and operational performance.

QFM is equipped with an extensive range of user-configurable options, enabling tailored workflows to be created and applied in order to suit a broad range of businesses and their individual processes. The system’s inherent flexibility enables it to be readily integrated with numerous third party applications including: Building Management Systems (BMS), HR, Finance & Accounting Software, CAD and GIS solutions.

Service Works provides a broad range of supporting consultancy, training and support services to support their range of software.

For more information or a no-commitment demonstration of QFM Software, please call +44 (0)20 8877 4080 or e-mail info@swg.com

www.swg.com

• CAFM

• Energy Management

• Moves Management

• Cleaning

• Catering

• Security

• Health & Safety

• Waste Management

• Recruitment